The Social Method
Frequently Asked Questions
How do the subscriptions work?
Should you choose to subscribe to a product subscription plan, the subscription plan consists of an initial charge followed by recurring monthly charges as agreed to by you. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment required by you and that you accept responsibility for all recurring charges prior to cancellation.
How do I access The Social Club portal?
Before you purchase your subscription, you will be asked to create an account, after you have done this we will ask for payment. Once payment is complete, head to our Groups page and view all past and current content.
I've booked a session but I can't make it, what do I do?
All sessions need to be rearranged prior to 72 hours before the start time for the session to still be honoured. Sessions cancelled within 24 hours will not be eligible for a rearrange and you will still be charged.
What do I do if I want to cancel my subscription?
We shall charge you periodically without further authorisation from you, until you proactively opt out of auto-renewal.
The initial payment you make for your product subscription will be taken at the time of checkout. Subsequent payments will be determined by the date of your initial subscription order. For example, if your previous order was placed on 1st September and the subscription is set to a 1-month frequency, the next billing date will be 1st October.
You can cancel your subscription using your account then clicking 'My Subscriptions', and then 'Cancel Subscription'.
Should your payment decline, your subscription order will not be shipped to you. Once the payment is made, your subscription will continue.